All sales are final. If you receive damaged goods or the wrong size/item, notify us within 5 business days of receipt and we will arrange for a replacement. Please provide your order number and the name associated with your order.
ORDERING THE WRONG SIZE
We are not responsible should you order the wrong size. If you contact us within an hour of your order being placed via email or DM, we will try to do our best to change it, however, a wrong size ordered does not warrant a return.
TRACKING INFORMATION STATES PACKAGE HAS BEEN DELIVERED BUT IT IS NOT.
Once a package has been marked as "Delivered", there is nothing we can do. Please contact your local post office to further inquire about the packages' whereabouts.
WHY DOES MY LABEL SHOW "PRE-SHIPMENT"?
At times USPS and UPS do not scan the package immediately. Once you have been notified about your package's departure, please allow tracking information 48 hours to update once notified.
Shipment dates vary based on availability of product. We try to get all orders out within a two week turn around from date of order to date of shipment, but that timeline can be longer. Please stay updated via socials or reach out via email to firstname.lastname@example.org if you have further questions!
If it's a Pre-Order item shipping will be different. Please check shipping times that are listed in the (Product Description) section. Those are estimated dates. We will reach out to you if the shipping schedule changes from those listed dates.
INTERNATIONAL SHIPPING / CUSTOMS
We ship worldwide! Please take note that it may take up to a month and a half for international orders to be delivered. However, we do reserve the right to cancel and refund any order that is deemed potentially fraudulent by Shopify's payment system. International shipping prices vary by country and the weight of your order. THIS IS YOUR SIGN does not take any responsibility for any customs charges, fees, etc. Customs charges are different for every country. We do our best to mark your order as a gift or low value but sometimes we have no control over customs charging taxes and fees.
TRACKING A PACKAGE
Once your order leaves our warehouse, please contact USPS or UPS for any updates regarding the status of your shipment. At that point it is out of our hands and all we can do is check the tracking number which we have already provided you with. Any international orders that are in-transit for over 20 days, please reach out to your local customs office to see if the package has been held up in customs and is requesting a customs fee.
PACKAGES RETURNED TO SENDER
Once a package has been returned to us due to address issues, we will contact you to organize a new delivery. If you do not respond to our email within 30 days, your order is Null & Void.